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ConvergeOne Named a Representative Vendor in the Gartner Market Guide for Professional and Managed Services for Meeting Solutions

Gartner has named ConvergeOne a Representative Vendor in the latest Gartner Market Guide for Professional and Managed Services for Meeting Solutions (May 10, 2021). The Market Guide explains that “Virtual meeting solution requirements are increasingly complex and have outpaced the ability of many IT departments to successfully architect, implement and manage those solutions. Sourcing, procurement and vendor management leaders can use this Market Guide to review professional and managed service vendors available for remedy.”

ConvergeOne has found studies showing that 80% of the IT headcount is focused on the lower 20% of problems (break/fix, upgrades, maintenance, etc.). This means most employees miss out on the strategic, impactful work that needs to be done to drive the organization forward. With ConvergeOne Managed Services, IT teams feel empowered instead of reactive and overwhelmed. We provide the hands-on support and knowledge to help IT staff keep up with the pace of business. Two-thirds of ConvergeOne talent (720+ professionals) are engineers who hold 2,000+ certifications, as well as advanced credentials like PhD and CISM. Our experts close 98% of monitored incidents in-house, resolving incidents faster and keeping systems up and available.

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Gartner, Market Guide for Professional and Managed Services for Meeting Solutions, Tom Eagle, Katja Ruud, 10 May 2021

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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