Healthcare IT vendor Allscripts recently faced a significant and costly upgrade for its operating system environment. At the same time, its premises-based contact center system was up for annual maintenance renewal. Allscripts decided to take the opportunity to simplify contact center operations and move to the cloud—a move that was in line with its general commitment to cloud migration.
Allscripts selected Genesys PureCloud as its solution and ConvergeOne as its solution provider. For Genesys, this would be one of the largest customer migrations from PureConnect premises to PureCloud. ConvergeOne has 30 years of contact center solutions experience and an 8-year technology partnership with Allscripts. “The ConvergeOne team very much understands our business, SLA needs, and team skill levels,” said David Heath, Allscripts Director of Information Technology. “They are well suited to the way we work.”
With ConvergeOne’s help, Allscripts improved call quality, ServiceNow connection, and innovation. Discover how by reading the case study.