The pandemic will continue to crush customer call centers. New technology can improve productivity, boost training, and reduce call volumes.
When COVID-19 shut down much of the world’s economy in March, it didn’t shut down the influx of customer service needs. Whether at home or unemployed, many suddenly had more questions and more time to wait on hold while using other means of connection outside of the phone, including websites, apps, text, social media, and email. Meanwhile, companies struggled to transfer complex in-office operations to remote locations, oftentimes at home.
Now that the U.S. is reopening, everything is changing once again, driving new customer questions.
Learn how artificial intelligence (AI) can help your organization provide an excellent customer experience in a post-COVID world.