Skip to main content

[The Power of Digital Policy Podcast] AI and the Journey to a Successful Consumer Care Experience


Posted Date: 05/22/2022

 

 

 

2022-Kathy-Sobus-Power-of-Digital-Policy-Podcast-Email

Podcast-PolicyArtificial intelligence is revolutionizing everything from the product itself to the consumer experience in many different industries. We're seeing an explosion in intelligent virtual assistants (IVAs) using natural language processing. But when and how should you employ IVAs?

Kathy Sobus, Senior Director, Customer Experience Strategy, ConvergeOne, joins The Power of Digital Policy podcast to break down the business case for AI in consumer care.

LISTEN TO THE PODCAST